Overview
At Bayer we're visionaries, driven to solve the world's toughest challenges with a mission of Health for all Hunger for none. We offer a varied and meaningful career in a diverse, collaborative environment.
Technical Support Specialist - US Residence based position
Technical Support Specialist – Residence
Responsibilities
Provide in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while improving response time, first-time fix rates, productivity and overall customer satisfaction.
Perform high-quality service during customer technical service requests, internal projects, and process improvement activities. Complete all service requests, ServiceMax cases and work orders; dispatch and support customer implementations in a timely manner. Ensure the team has tools, equipment and parts needed to complete the job.
Provide install and post-install support for existing and future Bayer software offerings and entitlements.
Assist in coaching and mentoring new team members in their technical capacities.
Support software upgrades and vulnerability mitigation processes as needed.
Administer systems, including portal rights, self-service licensing and device access keys to ensure timely access for internal and external customers.
Assist in developing, documenting and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.
Build strong relationships across marketing, new product development, sales and operational excellence.
Contribute to creating a motivational, results-oriented, self-organized team environment and a collaborative teamwork culture.
Requirements
Required qualifications
High School diploma / GED with 5 years of applicable and demonstrated success in technical support, helpdesk or call center.
OR an Associate's degree in a related field with 2 years of experience.
OR a Bachelor's degree in a related field with 1 year of experience.
Ability to read and interpret technical manuals and schematics.
Ability to work in a fast-paced, self-directed environment.
Strong verbal and written communication; flexibility and good judgment.
Ability to prioritize workload and small group tasks to ensure customer satisfaction and team efficiency.
Proficient in Microsoft Office.
Strong customer relationship focus with the ability to de-escalate concerns.
Confidence to provide direction and communicate without direct authority.
Preferred qualifications
Knowledge of Bayer's Radiology business and product suite.
Proficiency with tools such as ServiceMax, ThingWorx and KB systems.
Current or prior technical troubleshooting experience with Bayer products.
Software knowledge and troubleshooting capabilities, including Certegra.
Compensation and application
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is an estimate and may vary based on location, market data, experience, degrees and certifications, and other factors.
This posting will be available for application until at least 9-2-25.
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies : Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer / Disabled / Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location : United States : Residence Based
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Technical Support Specialist • Jackson, MS, US