Technical Support Specialist

Overview

Manufacturing Quality Engineer – Advanced Quality & Inspection Focus (Not an IT Role). US Persons required for this position.

Position Summary

This Direct Hire role in the Fort Wayne - Bluffton Area combines hands-on quality inspection with collaborative quality system responsibilities. The ideal candidate will have strong analytical skills, experience in quality engineering processes, and the ability to lead or support cross-functional teams in resolving quality-related issues.

Key Responsibilities

• Perform duties typical of an Auditor and Quality Control Analyst, including in-process and final inspections.
• Liaise with vendor and customer quality teams to coordinate inspection techniques and ensure documentation compliance.
• Support vendor issue resolution by completing 8D reports and collaborating with quality engineering teams.
• Document and resolve customer and supplier complaints, including Quality Alerts.
• Ensure accuracy and revision control of all technical documents : prints, process sheets, and inspection records.
• Develop and maintain Control Plans, PFMEAs, and Process Flows using Plex or similar systems.
• Train production personnel and inspectors on control check procedures and gauge usage.
• Operate and program CMM (Coordinate Measuring Machine); support training for other users.
• Conduct Gage R&R studies and manage calibration tasks using computer-based tools.
• Respond to and resolve customer quality concerns in a timely, professional manner.
• Act as a leader for hourly quality personnel when the Quality Manager is unavailable.

Qualifications & Requirements

Preferred Attributes

Seniority level

Employment type

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Industries

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