Parts & Service Field Operations Manager - Buffalo / Rochester, NY

Mopar is seeking a strategic and experienced  Field Operations Manager  to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader—ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.

Key Responsibilities :

• Team Leadership : Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight
• Dealer Performance : Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives
• Training & Development : Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed
• Strategic Planning : Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives
• Field Execution : Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability
• Cross-Functional Collaboration : Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success
• Performance Monitoring : Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets
• Communication & Reporting : Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.