IT Frontline Technician I

Description

IT Frontline Technician I

Location : Salt Lake City, Utah

Position Overview

J-U-B ENGINEERS, Inc. is seeking to hire an

IT Frontline Technician I to work in our successful Salt Lake City, Utah office. Our purpose at J-U-B ENGINEERS, Inc. (J-U-B) is "Helping Each Other Create Better Communities." We foster a supportive and team-oriented environment to solve problems that improve society – while providing employees growth opportunities and an expansive benefits package. J-U-B offers a clearly defined career path and a sense of belonging. It is one of the largest professional engineering companies in the Intermountain West, with over 20 offices across seven states.

This position will assist in maintaining IT systems and provide technical support to employees. In addition to the technical skills listed below, this person must be self-motivated, personable, ethical, innovative, and persistent in resolving end-user needs.

Primary Responsibilities :

• Assist in maintaining IT systems and provide technical support to employees.
• 1-2 years of experience in IT support or related field.
• Associate's degree or higher in computer science, information technology, or related field preferred.
• Excellent communication skills to effectively communicate with both technical and non-technical personnel.
• Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment.
• Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills.
• Ability to adapt to new technologies and stay updated with industry trends.
• Installation and maintenance of end-user hardware, software, and peripherals.
• Provide company-wide help desk support.
• Ensure compliance with J-U-B policies and best practices.
• Maintain a high degree of technical knowledge.
• Ability to work effectively in a team environment.
• Working knowledge of computer systems (including hardware, software, and networks), Windows and Apple operating systems, Microsoft Office Suite, Active Directory, VPN, and server administration.
• Involves travel to other offices and work after hours (including weekend days) as necessary to troubleshoot and resolve problems.

Requirements

Education and Experience :

An associate's degree in the information technology field and one or more years of experience in the industry are required. A bachelor's degree is preferred.

Basic to Intermediate Skills :

Desired Qualifications :

Salary Range : $28-$35 per hour, determined by experience.

Benefits : In addition to your competitive salary, J-U-B also offers an extensive benefits package including :

To apply for this position and learn more about J-U-B, please visit www.jub.com

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