Talent.com
Account Manager / Senior Living

Account Manager / Senior Living

BrightSpring Health ServicesMilwaukee, WI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Account Manager, Senior Living

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

The Account Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position requires 60-75% travel in and around the Milwaukee, WI or Minneapolis, MN area. Ideal location to reside is within that location to enable home officing 25% of the time. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely.

Required :

  • 3 or more years' experience in client management (customer service) or sales in Long-Term Care.
    • We offer :
  • DailyPay
  • Flexible schedules
  • Competitive pay
  • Shift differential
  • Health, dental, vision and life insurance benefits
  • Company paid STD and LTD
  • Tuition Assistance
  • Employee Discount Program
  • 401k
  • Paid-time off
  • Tuition reimbursement
  • Non-retail / Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities :

  • Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients
  • Works with the Senior Living team to manage PharMerica's Clients and customers
  • Conducts and documents meetings with assigned clients
  • Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements
  • Owns client issue escalation and resolution process
  • Prepares for and participates in a client review process to include maintaining documents for such review
  • Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform
  • Owns proving insight and recommendations on pricing negotiation and contract renewals
  • Works with other disciplines (billing, credit / collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
  • Prepares quarterly business review materials and client engagement call materials as assigned
  • Conducts routine client-facing training for PMC products, tools and resources
  • Provides educational materials to facilitate compliance with PMC procedures, tools and resources
  • Supports solution selling or up-selling of PharMerica products and services
  • Ensures an overall positive experience for the assigned client base
  • Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products / services / tools, and oversee new facility start-ups / transitions
  • Compiles Client reports and assists with CRM data management and issue resolution management
  • Attend PharMerica corporate / networking events and conferences, as needed
  • Mentor other associates as needed or required
  • 60-70% Travel Required
  • Performs other tasks as assigned
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Qualifications :

  • Education / Learning Experience Required : Bachelor's Degree in business or related field Desired : MBA
  • Work Experience Required : 3 or more years' experience in client management or sales in Long-Term Care or related industries Desired : previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
  • Preferred : Licensed pharmacy technician, RN, LPN preferred
  • Skills / Knowledge Required : Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired : SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

    • About our Line of Business :

    PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities.

    Salary Range :

    USD $75,000.00 - $85,000.00 / Year

    serp_jobs.job_alerts.create_a_job

    Account Manager • Milwaukee, WI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Senior Account Manager, CAS - Milwaukee / Madison, WI

    Senior Account Manager, CAS - Milwaukee / Madison, WI

    Medtronic PlcMilwaukee, WI, US
    serp_jobs.job_card.full_time
    Cardiac Ablation Sales Specialist.At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.You'll lead with purpose,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Account Manager-Business Sls

    Senior Account Manager-Business Sls

    VerizonWaukesha, WI, US
    serp_jobs.job_card.part_time
    A place to share your ideas freely even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,286 per week in Racine, WI

    Travel Physical Therapist (PT) - $2,286 per week in Racine, WI

    AlliedTravelCareersRacine, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Physical Therapist (PT) in Racine, Wisconsin, 53405!. Coast Medical Service is a nationwide travel nursing & allied ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,015 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $2,015 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. Centra Healthcare Solutions is seeking an experien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,135 per week in West Bend, WI

    Travel Physical Therapist (PT) - $2,135 per week in West Bend, WI

    AlliedTravelCareersWest Bend, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in West Bend, Wisconsin, 53095!. A great SNF / LTC is looking for an experienced or newly ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,966 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,966 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. Join the Top- Rated Travel Healthcare Team!\n\nSkyline Med S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Skyline Med Staff AlliedRacine, WI, US
    serp_jobs.job_card.full_time
    Skyline Med Staff Allied is seeking a travel Physical Therapist for a travel job in Racine, Wisconsin.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Med Staf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,809 to $2,005 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,809 to $2,005 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. Ready to start your next travel adventure? LRS Healthcare offer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,020 to $2,082 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $2,020 to $2,082 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. If you're interested in making a significant impac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,019 per week in Mount Pleasant, WI

    Travel Physical Therapist (PT) - $2,019 per week in Mount Pleasant, WI

    AlliedTravelCareersMount Pleasant, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Mount Pleasant, Wisconsin, 53406!. Centra Healthcare Solutions is seeking an experience...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Mount Pleasant, WI

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Mount Pleasant, WI

    AlliedTravelCareersMount Pleasant, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Mount Pleasant, Wisconsin, 53401!. CompHealth exists to make the locums process easier.Not only will we ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2701.7 / Week

    Travel CT Tech - $2701.7 / Week

    Host HealthcarePleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Pleasant Prairie, WI.Shift : Inquire Start Date : 10 / 04 / 2025 Duration : 13 weeks Pay : $2701.At Host Healthcare, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,047 to $2,110 per week in Racine, WI

    Travel Physical Therapist (PT) - $2,047 to $2,110 per week in Racine, WI

    AlliedTravelCareersRacine, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Physical Therapist (PT) in Racine, Wisconsin, 53406!. If you're interested in making a significant impact as a.Ass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. When it comes to finding the perfect locums assignment, sometimes i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist - $2,700 per week

    Travel Physical Therapist - $2,700 per week

    CompHealth Inc.Pleasant Prairie, WI, United States
    serp_jobs.job_card.full_time +1
    Physical Therapist for a travel job in Pleasant Prairie, Wisconsin.Job Description & Requirements.When it comes to finding the perfect locums assignment, sometimes it is all about who you know.Comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,980 per week in Union Grove, WI

    Travel Physical Therapist (PT) - $1,980 per week in Union Grove, WI

    AlliedTravelCareersUnion Grove, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Cross Country Allied to find a qualified Physical Therapist (PT) in Union Grove, Wisconsin, 53182!. As an outpatient physical therapist, you'll provide PT service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,873 to $2,077 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,873 to $2,077 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. Ready to start your next travel adventure? LRS Healthcare offer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,200 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $2,200 per week in Pleasant Prairie, WI

    AlliedTravelCareersPleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Physical Therapist (PT) in Pleasant Prairie, Wisconsin, 53158!. A facility in Pleasant Prairie, WI is seeking its next amazi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days