Sr. Customer Success Manager

Sr. Customer Success Manager

The Customer Success Team at RTI is dedicated to delivering exceptional customer experiences and driving significant business value. As a Sr. Customer Success Manager, you will build strong relationships with customers, foster successful product adoption and assist in identifying new project opportunities. You will play a crucial role in contributing to RTI's overall success by driving retention and cultivating loyalty, while supporting revenue growth.

What You'll Do / Responsibilities

Customer Success and Focus :

• Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer's products and services.
• Develop a strong understanding of customers' organizations and business practices to build relationships with key influencer and decision maker contacts.
• Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
• Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.

Customer Retention & Expansion :

Customer Success Strategy & Execution :

What We're Looking For / Requirements

Don't meet every single requirement? At RTI, we are dedicated to building a fair and inclusive workplace so if you're excited about this role but your past experience doesn't perfectly align with all qualifications in the job description, we encourage you to apply anyway! You may be just the right candidate for this or another one of our open roles.

Nice To Have / Preferred Skills

What We Offer You

How is Life at RTI

What We Do / About RTI

RTI is the software framework company for physical AI systems, with a mission to run a smarter world. RTI Connext provides the data architecture for over 2,000 designs in Aerospace and Defense, Medtech, Automotive, and Robotics running in more than $1T of total deployed systems worldwide. Only RTI combines decades of technical expertise with industry-leading software and tools to develop smarter systems, faster. Learn more at www.rti.com.

RTI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

The compensation range for this role is $70k - $120k a year in Denver, Colorado. The salary range displayed on this job posting reflects a minimum and maximum target. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that this range reflects the base salary target range only, and does not include bonus, equity, or benefits.

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