Quality Auditor
VirtualVocationsBaltimore, Maryland, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Quality Auditor.
Key Responsibilities
Audit outbound calls for adherence to CMS regulations, HIPAA compliance, and internal quality standards
Evaluate agent performance and provide feedback to support performance improvement
Maintain documentation of audit findings and support organizational readiness for audits
Required Qualifications
3 - 5 years of experience in call center quality assurance, preferably in Medicare Advantage or healthcare
Associate or bachelor's degree in healthcare, business, or related field preferred
Strong knowledge of CMS guidelines and HIPAA regulations
Experience with call recording and QA platforms
Intermediate proficiency in Word and advanced proficiency in MS Excel
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Quality Auditor • Baltimore, Maryland, United States
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