Collections Specialist

Job Description

Job Description

We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.

Responsibilities :

• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.
• Communicate with customers via phone and email to address payment inquiries and resolve disputes.
• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.
• Maintain detailed records of all customer interactions and payment activities.
• Utilize Microsoft Excel to track and report on collection activities and account statuses.
• Follow established processes to meet collection goals and reduce delinquency rates.
• Provide exceptional customer service while handling sensitive financial information.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Monitor and update account information to ensure accuracy and compliance with company policies.
• Minimum of 2 years of experience in collections, preferably in a high-volume call center environment.
• Strong customer service skills with the ability to handle challenging situations professionally.
• Proficiency in Microsoft Excel for data management and reporting.
• Solid understanding of billing and collection processes.
• Excellent communication skills, both verbal and written.
• Ability to analyze and resolve account discrepancies effectively.
• Detail-oriented with strong organizational and time-management skills.
• Familiarity with credit and financial processes is a plus.