Technical Communicator - Req ID 5904

Overview

Equipment and Power Systems Sharonville, Ohio

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY :

The Technical Communicator's primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will have the responsibility to maintain all user account access to Caterpillar's Product Support Customer Relationship Management (PSCRM) system. The Technical Communicator will also be expected to answer incoming Service Request phone calls from customers, answer basic service-related questions for customers, and elevate more complex issues to a Senior Technical Communicator. Some travel may be required during the training and orientation period.

Responsibilities

• Coordinate all Service Request activities between dealership Service Technicians and Senior Technical Communicators for the resolution of product problems and commercial / technical issues for the Equipment Division.
• Maintain all user account access to Caterpillar's Product Support Customer Relationship Management (PSCRM) system.
• Answer incoming Service Request phone calls from customers and respond to basic service-related questions.
• Elevate more complex issues to a Senior Technical Communicator.
• Travel may be required during the training and orientation period.

Qualifications

Employee Benefits

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and the abilities to exchange information both verbally as well as through written communication as needed. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA / 503 Federal Contractor.

J-18808-Ljbffr