Overview
Direct message the job poster from Tecan
Senior Talent Acquisition Partner, Tecan, Americas - Join Tecan and Make a Difference! Be Part of a Global Team Transforming Lives and Health…
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Technical Support team and bring your passion and talent to work.
Your contribution.
Serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers. Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.
- Answers customer and Tecan staff technical inquiries via telephone, e-mail and / or voice mail. If inquiry / problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution. Follow-up is required through resolution.
- Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.
- Arranges for shipment of parts or instruments to customer sites and ensures RSO's are properly returned and tracked.
- Rotates cell phone coverage with other Technical Support Specialists.
- Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- May assist in trade shows or training as needed.
- Handles essential tasks as assigned and responds to change productively.
- Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
Your background.
BA or BS in, Biology, Chemistry, Medical technology, Robotics, Automation or related fields or equivalent experienceWorking knowledge of Windows Applications.Ability to work well under pressure, to multi-taskStrong organizational skillsAbility to get the job done in a manner that reflects the business expectations.High level of commitment and initiative.Ability to interact effectively with diverse groups inside and outside of the organization.Ability to work effectively with customers.Ability to manage time effectively.Ability to travel up to 2 nights per month.Retains a valid driver's license.Dependability is a must.Excellent written and oral communication skills (including legible handwriting).A desire to make the difference!Proven team player.What makes working at Tecan unique
The chance to make it count and to have an impact on the world of tomorrowWorking in an international and diverse environmentThe change to grow your career within the companyFeel empowered by our strong and unique company cultureComprehensive Compensation and Benefits package, including medical, dental, vision, and 401K matchWide range of training coursesStrong company culture with rich historyWhat We Offer
Medical, Dental, and Vision, effective on your first dayHealth Reimbursement AccountHealth Savings Account401(k) Employer match on employee's first 6% contributions; no vesting periodLong / Short-term disability insuranceEmployee Assistance Program (EAP)Accident, Critical Illness, & Hospital IndemnityLegal Shield / Identity ShieldPet Insurancelifescience #technicalsupport #helpdesk #techsupport #technical
Seniority level
AssociateEmployment type
Full-timeJob function
Customer ServiceReferrals increase your chances of interviewing at Tecan by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
401(k)
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Morrisville, NC
$80,000 - $85,000
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