Global Program Lead - Root Cause Analysis and Problem-Solving

Root Cause Analysis And Problem-Solving Program Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Position Overview

The Root Cause Analysis And Problem-Solving Program Lead is accountable for developing, implementing, managing, and sustaining systems and capabilities required to support best-in-class Root Cause Analysis and Problem Solving for Lilly Manufacturing & Quality (M&Q). This role ensures the integration and sustainability of Root Cause Analysis and Problem-Solving principles into all sites and functions. This includes coaching and monitoring the application of structured methodologies, fostering organizational learning, and establishing metrics that assess operational performance.

Key Responsibilities

• Lead the development, deployment, and integration of Root Cause Analysis and Problem-Solving standards within the manufacturing and quality system framework.
• Facilitate global forums and communities of practice focused on Root Cause Analysis and Problem Solving, ensuring cross-site collaboration and alignment.
• Develop, deliver, implement, and coordinate training programs to build problem-solving capabilities at all organizational levels.
• Partner with senior M&Q leadership to embed structured problem-solving into global initiatives and strategic priorities.
• Ensure appropriate resource allocation and funding for Root Cause Analysis and Problem-Solving during business planning cycles.
• Own and execute governance and assessment processes to monitor the maturity and effectiveness of problem-solving practices.
• Benchmark with industry leaders and external experts to integrate best practices into Lilly's systems.
• Coach and mentor global personnel, partnering with site leaders to sustain local implementation and cultural adoption.
• Provide SME input to enterprise and site-level risk evaluations and continuous improvement strategies.
• Implement monitoring systems to track progress and cultural alignment with problem-solving objectives.
• Support quality and safety investigations with expert input and promote internal knowledge sharing and trend analysis.
• Serve as global Root Cause Analysis and Problem-Solving Subject Matter Expert
• Lead Root Cause Analysis or Problem-solving initiatives for significant issues within M&Q as needed

Basic Qualifications

Additional Preferences :

Additional Information :

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $142,500 - $253,000. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees.

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