Case Manager

Job Title : Case Manager Transitional Shelter (Families & Children)

Location : New Rochelle, NY

Salary : $55,000 - $60,000 per year

Job Type : Full-Time, On-Site

Reports to : Director of Social Services / Program Director

Position Summary

We are seeking a compassionate, organized, and mission-driven Case Manager to support families with children residing in our transitional shelter in New Rochelle, NY. The Case Manager plays a key role in helping families achieve housing stability, access critical services, and work toward long-term independence.

Key Responsibilities Qualifications What We Offer

Manage a caseload of up to 25 families, providing comprehensive case management services

Develop, implement, and monitor individualized service plans (ISPs) in collaboration with clients

Conduct intake assessments and ongoing needs assessments

Provide referrals and connections to housing resources, public benefits, employment, childcare, education, and healthcare services

Advocate on behalf of clients with landlords, schools, service providers, and government agencies

Maintain timely and accurate documentation in electronic case files in accordance with funder and agency requirements

Participate in interdisciplinary team meetings, case conferences, and staff trainings

Provide crisis intervention and support during housing emergencies, domestic violence incidents, or mental health challenges

Monitor client progress and adjust service plans accordingly

Assist families in preparing for independent living, including budgeting and securing permanent housing

Bachelor's Degree in Social Work, Human Services, Psychology, or related field (Master's Degree a plus)

At least 1 2 years of case management or direct service experience with vulnerable populations, preferably families or children in shelter / housing settings

Strong understanding of trauma-informed care, housing instability, and the NYC / Westchester human services landscape

Excellent organizational, time-management, and communication skills

Proficiency with case management software and Microsoft Office

Bilingual (English / Spanish or other relevant language) a plus

Ability to work flexible hours, including some evenings or weekends as needed

$55,000 - 60,000 annual salary