Customer / Guest Service Associate - Arkansas

Job Title : Customer / Guest Service Specialist - Full Time

Location : Springdale, AR

Reports to : Site Leader

Job Summary : The Customer / Guest Service Specialist will interact with the company's guests and customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. In this instance, the role requires the Specialist to regularly interact with guests in a face-to-face setting and provide support and information on car wash services and products.

What can Tommy's offer you?

• Base pay and bonus eligibility
• Sales and guest service bonus programs
• Full insurance package including Health, Dental, Vision, Life
• 401k match
• Paid time off and / or paid holidays
• Opportunity for continued education and tuition reimbursement
• Free car washes
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence
• Employment status and waiting period may apply

Position Responsibilities :

Position Qualifications & Candidate Attributes :

Work Environment and Physical Demands

This job operates in a retail car wash environment. Operating hours are Monday through Saturday from 7 : 00am - 8 : 00pm (9 : 00pm closing during summer months), and Sunday 9 : 00am - 6 : 00pm but may operate outside of standard hours due to maintenance and events. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work, with potential travel to assist other Heartland Tommy's Express locations.

To successfully perform the essential functions of this job, all team members must be able to :

Overview of the Heartland Tommy Express Franchise :

Heartland Tommy's Express is a regional franchisee for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

This position is contingent upon successfully passing a background check and drug test.