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IT SUPPORT

IT SUPPORT

Springs Valley Bank & Trust CompanyJasper, IN, USA
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JOB DESCRIPTION : INFORMATION TECHNOLOGY SUPPORT

DEPARTMENT : Information Technology (IT)

CLASSIFICATION : Exempt

REPORTS TO : SEVP, COO

SUPERVISES : No supervisory responsibility

JOB SUMMARY : Provides end-user support for network applications and Springs Valley employees.

MAJOR DUTIES & RESPONSIBILITIES

  • Performs the installation, repair, and preventative maintenance of personal computers and related systems.
  • Day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware.
  • Installs, configures, and troubleshoots desktop systems.
  • Maintains data integrity and file system security for the desktop environment.
  • Communicates highly technical information to both technical and non-technical personnel.
  • Assists in determining suitable software to meet user requirements.
  • Recommends hardware and software solutions.
  • Provide technical support to employees via telephone, eMail, or remote assistance.
  • Monitor Windows Update via WSUS, 3rd Party Patching, and physical verification.
  • Assist IT Manger with imaging, hardware / software installation / troubleshooting and basic network troubleshooting.

EDUCATION & EXPERIENCE :

  • Bachelor's degree in computer science or business with relevant IT experience.
  • Three to five years of experience in computer operations.

    • KNOWLEDGE, SKILLS, AND ABILITIES :

  • Problem solving, analytics, reporting skills, process improvement.
  • Technical experience, networking knowledge, security standards, and consulting experience.

    • E.O.E, including disability / vets

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    It Support • Jasper, IN, USA

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