Office Assistant III

Overview

Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.

Salary

$20.41 - $25.11 hourly; $3,538.58 - $4,352.00 monthly; $42,462.94 - $52,224.06 annual.

Position Information

The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system. The Office Assistant III differs from the Screener in Social Services in that the Screener classification has screening as a primary responsibility, while the Office Assistant III may have primary responsibility for other advanced clerical functions, with screening duties representing a smaller portion of duties.

Responsibilities (Examples of Duties)

• Provides interpretation and guidance to new employees, lower level clerical staff, and coworkers on new or revised policies and procedures.
• Coordinates, distributes, and reprioritizes work tasks to adjust to changing demands.
• Monitors the quality and timeliness of work.
• Assists others with complex or non-routine matters.
• Provides supervisor with feedback on employees and process improvements.
• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions, services, policies, and procedures.
• Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs.
• Explains the proper use of forms and documents.
• Operates a variety of standard office equipment.
• Composes correspondence, reports, memos, and other documents.
• Reviews and processes forms / documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems or other department-specific computer systems.
• Performs related duties as assigned.

Employment Standards

Knowledge Of

Ability To

Minimum Qualifications

Two (2) years of full-time experience performing clerical duties in an office environment, including one (1) year at the journey level.

Supplemental Information

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Madera. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign coursework is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications

Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.

About Madera County

Madera County is located at the geographic center of California, in the San Joaquin Valley. The county offers a favorable cost of living and diverse outdoor opportunities. Merit System Services does not negotiate or determine benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office website or contact their human resources department.

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