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Field Service Manager
Field Service ManagerIntralot, Inc • Helena, MT, US
Field Service Manager

Field Service Manager

Intralot, Inc • Helena, MT, US
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Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know-how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Overview :

The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. This position reports directly to the general manager.

Education, Training and Experience

  • Bachelor's degree in business management, supply chain, or equivalent field service management experience.
  • 2-3 years experience in supervision of field service operations, inventory control, and / or warehouse management.
  • Experience supervising, scheduling, and dispatching a field service team.
  • Leadership experience in union and non-union businesses desired

Knowledge, Skills, and Abilities

  • Proven knowledge of leadership principles and practices of positive employee relations.
  • Ability to review the work product of others to ensure conformance to standards and specifications.
  • Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch
  • Ability to work with customers directly to schedule and dispatch service calls.
  • Ability to quickly analyze, prioritize and resolve technical and logistical problems.
  • Ability to prioritize, organize, control expense, and manage major projects within budget and to completion.
  • Working knowledge of OSHA and industrial safety matters.
  • Must successfully complete a MVR, drug, criminal, and credit background investigation.

    • Duties and Responsibilities

    Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

  • Train field service technicians on proper procedures and techniques required to perform their individual duties.
  • Work directly with customers to schedule their service requests within our defined SLA's
  • Field service scheduling, dispatching, monitoring and management.
  • Provide assistance with troubleshooting equipment problems.
  • Provide technical support to Field Service Technicians and customers.

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    Field Service Manager • Helena, MT, US

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