Talent.com
Operations Support Specialist

Operations Support Specialist

CitigroupSioux Falls, SD, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Operations Support Specialist

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities :

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice / precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications :

  • 1-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and / or G360 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Education :

  • High School diploma or equivalent
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Schedule : Monday through Friday, 6 : 30 a.m. - 3 : 00 p.m. CST

    Job Grade CO5

    Location : Sioux Falls, SD

    This position requires working 100% on-site.

    serp_jobs.job_alerts.create_a_job

    Operation Specialist • Sioux Falls, SD, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Office Support Specialist

    Office Support Specialist

    Furniture Mart USASioux Falls, SD, US
    serp_jobs.job_card.full_time
    Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD!.This is an exciting opportunity to showcase your top-notch customer service and administrative skills.Be a p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Long-Term Care - $1,910 per week in Flandreau, SD

    Travel Nurse RN - Long-Term Care - $1,910 per week in Flandreau, SD

    TravelNurseSourceFlandreau, SD, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Care Career to find a qualified Long-Term Care RN in Flandreau, South Dakota, 57028!.Long term care nurses specialize in the coordination of care of patients, perf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Escalations Specialist

    Escalations Specialist

    TEKsystemsSioux Falls, South Dakota, United States
    serp_jobs.job_card.full_time
    Team members will be working in complaints department regarding escalated complaints for anything within the bank.A complaint will come in to this area and it will initially be handled by a separat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Delivery Driver - Flexible Schedule

    Delivery Driver - Flexible Schedule

    DoorDashMadison, SD, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    SOC Analyst (Evening Shift) / IT Specialist II

    SOC Analyst (Evening Shift) / IT Specialist II

    KBRSioux Falls, SD, United States
    serp_jobs.job_card.full_time
    SOC Analyst (Evening Shift) / IT Specialist II.KBR has an immediate need for an energetic and dynamic Security Operations Center (SOC) Analyst (evening shift), known as an Active Response Center (A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Technical Support Analyst

    Technical Support Analyst

    Sunbird Software Inc.Sioux Falls, SD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Epic Orders Analyst

    Epic Orders Analyst

    Healthlink AdvisorsSioux Falls, SD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Epic Orders Analyst Position Overview : .The Epic Orders Analyst will focus on Orders, Order Sets and be responsible for the design, build, implementation, testing, and ongoing support of Epic Orders...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Seasonal, Operations Technical Specialist

    Seasonal, Operations Technical Specialist

    H&R BlockSioux Falls, SD, United States
    serp_jobs.job_card.full_time
    Our purpose is to provide help and inspire confidence in our clients and communities everywhere.Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bank operation / Operations Analyst / Payments processing

    Bank operation / Operations Analyst / Payments processing

    BCForwardSioux Falls, SD, US
    serp_jobs.job_card.full_time
    Role : Operations Personnel Analyst.Location : Sioux Falls, SD US 57108.Operations Personnel Analyst performs moderately complex and varied assignments. Most of the impact is related to quality of exe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Long Term Care (LTC) Long Term Care - $1,716 per week

    Travel Nurse RN - Long Term Care (LTC) Long Term Care - $1,716 per week

    Skyline Med Staff Home HealthFlandreau, SD, United States
    serp_jobs.job_card.full_time
    Skyline Med Staff Home Health is seeking a travel nurse RN Long Term Care (LTC) Long Term Care for a travel nursing job in Flandreau, South Dakota. Job Description & Requirements.Weekly amount state...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Technical Support Specialist

    Technical Support Specialist

    Ladgov CorporationSioux Falls, SD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198 Job type : . Minimum 1-3 years of proven experience in a technical support Backgroun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Escalation Specialist

    Escalation Specialist

    TEKsystemsSioux Falls, South Dakota, United States
    serp_jobs.job_card.full_time
    Team members will be working in complaints department regarding escalated complaints for anything within the bank.A complaint will come in to this area and it will initially be handled by a separat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PRODUCTION

    PRODUCTION

    Dutchland FoodsLester, IA, US
    serp_jobs.job_card.part_time
    Dutchland Foods is looking to hire several Part time production workers.Job duties include working on the production line making product and working in packaging, packing the product into boxes.It ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Automation Specialist

    Automation Specialist

    Sunbird Software Inc.Sioux Falls, SD, US
    serp_jobs.job_card.full_time
    Automation via Integration, this role will understand the Restful API integration between Sunbird Software and other vendors to integrate data between those systems. Create and maintain scripted tas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Ambank CompanyRock Valley, IA, US
    serp_jobs.job_card.full_time
    A Customer Support Specialist works as an efficient team member with Agent / Producer to assemble, market and place coverage, complete and submit applications to carriers for new clients.They also pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Manager

    Account Manager

    First MainStreet Insurance, L.C.Pipestone, MN, United States
    serp_jobs.job_card.full_time
    POSITION TITLE : Account Manager .REPORTS TO : Operations Department .CLASSIFICATION : Exempt .EEO CLASSIFICATION : Professionals. The primary responsibility of the Accou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Wealth Management Group - Operations Specialist

    Wealth Management Group - Operations Specialist

    Peoples BankRock Valley, IA, US
    serp_jobs.job_card.full_time
    The Wealth Management Group Operations Specialist reports directly to the Wealth Management Group Lead Operations Specialist and is responsible for assisting WMG Officers in management of client re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seasonal Operations Specialist

    Seasonal Operations Specialist

    CHS IncCanton, SD, United States
    serp_jobs.job_card.full_time
    United States that provides grain, food and energy resources to businesses and consumers around the world.We serve agriculture customers and consumers across the United States and around the world....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Wireless Traveling Support Specialist

    Wireless Traveling Support Specialist

    BeMobileSioux Falls, SD, United States
    serp_jobs.job_card.full_time
    If you thrive in a fast-paced, dynamic environment, love variety in your day-to-day work, and enjoy traveling, the.Wireless Traveling Support Specialist. Maximize your career potential with BeMobile...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel Surgical Technologist

    Travel Surgical Technologist

    TRS HealthcarePipestone, MN, US
    serp_jobs.job_card.full_time
    TRS Healthcare is seeking a travel Surgical Technologist for a travel job in Pipestone, Minnesota.Job Description & Requirements. TRS Healthcare Job ID #1378314.Pay package is based on 8 hour sh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours