Agent

This job is with Pinkerton, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Agent LocationUS-PA-PittsburghID2025-1624CategoryProtective SecurityPosition TypeFull-TimeJob TypeOn-Site Overview

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Agent will perform a variety of assignments, including concierge-level, residential, or event security, response services, basic driving, and investigations.

Responsibilities

Represent Pinkerton's core values of integrity, vigilance, and excellence.

Provide the client with concierge-level security at the company location and / or events.

Deescalate tense situations or individuals that may arise.

Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

Conduct quality investigations and complete investigative reports.

Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.

Transport the client to and from the company location and / or events.

Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms as needed.

Identify and escalate equipment deficiencies / failures.

All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and / or security experience. Current Pennsylvania Unarmed Security Guard License is required.

Concierge-level customer service skills.

Able to complete thorough and accurate investigations and reports.

Problem resolution skills.

Able to interact effectively at all levels and across diverse cultures.

Effective verbal and written communication skills.

Computer knowledge; Microsoft Office.

Working Conditions :

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

Exposure to stressful situations, such as challenging individuals in or approaching an unauthorized area.

Rapid and effective decision-making during unusual or emergencies.

Frequent sitting, standing, and / or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.

Ability to adjust focus between close and distance vision.

Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / prenatal status, pregnancy / childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

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