Director of Member Experience
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Director of Member Experience to lead initiatives that enhance member satisfaction and loyalty.
Key Responsibilities
Develop and execute a comprehensive Voice of Member strategy aligned with business goals
Establish and manage key metrics to set data-driven goals for member experience
Oversee the collection and analysis of member feedback to drive improvements across the organization
Required Qualifications
Bachelor's degree in business, marketing, statistics, or related field; Master's degree preferred
8 or more years of experience in member experience, market research, or voice of customer programs
5 or more years of management experience leading teams and complex programs
Demonstrated expertise in member experience measurement methodologies
Experience with CX technology platforms and analytics tools
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Director Member Experience • Springfield, Massachusetts, United States
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