Investment Account Support Specialist SAFE ACT, Assistance Vice President

Investment Account Support Specialist Safe Act

Citi Personal Wealth Management (CPWM) provides investment services to clients with brokerage accounts in all stages of wealth, domestic or abroad. Whether our clients prefer to invest on their own, with an advisor, or a combination of both, Citi Personal Wealth Management can provide strategies to help them meet their goals.

As an Investment Account Support Specialist SAFE Act within Citi Wealth Investment Services, you will be responsible for handling end-to-end brokerage account servicing and trading requests for high-net-worth clients in a contact center setting for domestic and international clients who choose to make investment decisions on their own. In depth training and resources will be provided to ensure you are fully equipped to successfully handle all our clients' varying needs. We pride ourselves on our inclusive team culture, flexibility, and client-first approach.

Responsibilities :

• Serve as the primary point of contact in providing a world-class experience for HNW and affluent clients with self-directed investment relationships with Citi.
• Identify, build and deepen relationships to gain incremental wallet share of the HNW / Ultra HNW and Affluent segment through superior customer experience.
• Provide quarterly value-added engagement with clients - high touch, remote, consistent communication, etc.
• Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Wealth Solutions Advisors, Small Business Partners, Relationship Manager, etc.)
• Anticipate the complex financial needs of the client and educate on solutions available at Citi through a wide range of products, services and tools.
• Assist self-directed retail clients with placing unsolicited trades for Stocks, Mutual Funds, ETFs, Brokerage CDs, Treasuries, and other Fixed Income products. Trades may include more complex investing solutions including margin and options.
• Complete account maintenance requests and other service inquiries while ensuring KYC / AML and other compliance norms are adhered to.
• Resolve customer complaints according to FINRA policy while promoting utmost customer satisfaction.
• Manage client follow-up and collaborating with various departments to resolve client issues, fulfill business needs, and achieve client satisfaction goals.
• Provide guidance to clients regarding asset movement, (ACATS), forms processing, account conversions, rollovers and more.
• Utilize various web-based systems to include Salesforce, DocuSign, Lexis Nexus, and more.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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