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Front of House Director

Front of House Director

Cape Cod CafeBrockton, MA, US
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Job Description

Job Description

Description :

Cape Cod Café, home of the original bar-style pizza and a staple in the Brockton community, is looking for a Front of House Director to lead our team and help drive an exceptional guest experience.

What You’ll Do :

  • Drive sales, guest satisfaction, and ensure every step of service is executed with excellence
  • Lead all Front-of-House training and development efforts
  • Manage performance of FOH staff through coaching, evaluations, and disciplinary action when needed
  • Provide daily feedback and support to key team members, assistant managers, and hourly staff
  • Review applications, conduct interviews, and hire or recommend hiring decisions for FOH roles
  • Collaborate with General Manager to set weekly schedules , assign tasks, and direct staff before, during, and after service hours
  • Create a fun, safe, and engaging work environment by implementing contests, theme nights, and staff incentives
  • Oversee reservations, seating flow, table turnover, and guest inquiries to ensure smooth operations

Requirements :

  • Prior experience in restaurant management or supervisory roles
  • Strong leadership and communication skills
  • Ability to stay organized and calm in a fast-paced setting
  • A hands-on, team-first attitude with a focus on hospitality
  • Flexible availability, including nights and weekends
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    Front Of House • Brockton, MA, US

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