Field Service Representative

Job Description

Job Description

Job Summary

Our team of Field Service Representatives provides aircraft support to 7000+ Cirrus customer / owners and over 200 Cirrus Authorized Service Centers located throughout the United States and around the world. Field Support Representatives also provide warranty authorizations within the policy guidelines of Cirrus Aircraft and its vendors, while maintaining the ability and authority to make decisions outside of policy in the interest of customer satisfaction. In addition, our team assists owners and pilots with operations and maintenance questions and concerns, as well as coordinating AOG support, parts, and repairs to return the aircraft to service as soon as possible. This support is provided primarily by email and telephone, however domestic or international travel may occasionally be required 1- 3 times per year.

Duties and Responsibilities / Essential Functions

• Provide technical support and advice to internal and external technicians, customers, owners, and pilots.
• Provide world class level of customer service as we work to resolve technical and logistical issues related to customer & aircraft.
• Prioritize and respond to email and phone requests for support in a timely manner.
• Evaluate, research, take responsibility for, and resolve complicated technical issues.
• Evaluate and provide warranty authorizations outside of normal policies.
• Coordinate internal and external support to resolve AOG issues as quickly as possible.
• Act as liaison between engineering and service centers / technicians.
• Provide afterhours / weekend support approximately 5 times per year on a rotating schedule.
• Dispatch to repair customer or corporate aircraft nationally or internationally as needed.
• Travel up to 25% as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

OUR BENEFITS Cirrus provides a range of exciting benefits, including :

COMPENSATION is reflected in the DULUTH MN location

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.