Patient Eligibility Onsite Manager

Job Description

Job Description

Description :

This position is responsible for overseeing the Onsite Patient Advocates at all Deaconess locations, in addition to Patient Advocate interaction with patients The WellFund - Deaconess Onsite Patient Advocate Manager organizes, delegates, and monitors tasks and productivity goals for the team by performing the following duties personally or through subordinate employees. The WellFund - Deaconess Onsite Patient Advocate Manager must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with “patient first ideology” as a goal.

Essential Duties of the Position

• Adhere to all local, state and federal laws, regulations and guidelines as well as Deaconess Code of Conduct or other applicable policies.
• Communicate continuously with Deaconess Case Management staff & Patient Access staff, patients, Call Center Team, and / or Onsite Patient Advocates to ensure an effective, organized, and efficient team
• Travel to each Deaconess location to ensure you are managing employees and ensuring each location is satisfied with the work being completed
• Perform the duties of a Patient Advocate as time allows to help process referral volume, which consists of :

Collect and review patient information to determine patient’s eligibility

Responsibilities of the Position

Requirements :

Difficulty of Work

The WellFund Onsite Patient Advocate Manager must deal with a variety of reports, documents, computer systems, employees and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the Director of The WellFund and HR Director as warranted to ensure the provision of quality service.

Personal Work Relationships

The WellFund Onsite Patient Advocate Manager must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, management and interdepartmental associates. Occasionally contacts can be expected from external people (vendors, customers, government agencies, and etc.) dealing with activities of varying complexity.

Work Location :