Manufacturing Support Supervisor

Manufacturing Support Supervisor

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind / body / soul of team members through our Culture of Care.

The Manufacturing Support Supervisor will lead a team of System Administrators and Subject Matter Experts (SMEs) who provide support and strategic guidance for key manufacturing software, including manufacturing execution systems (MES), shop floor management, quality management system (QMS) software and other manufacturing-critical platforms. This role ensures high-quality support, efficient operations, and alignment with business goals by overseeing the daily activities, performance, and development of the SME team. This position gathers feedback from primary manufacturing application projects in flight to continually identify process constraints and propose improvements and solutions. This position is also responsible for creating & maintaining platforms for resource utilization reporting, projections, training, and assisting with the hiring process for the Manufacturing Application Support team.

Minimum Requirements

Education : Bachelor's degree in information technology, Business, or related field (or equivalent work experience).

Experience : 8+ years of experience supporting manufacturing applications, with at least 2 years in a supervisory or lead role. Experience and proficiency in manufacturing execution systems (MES), shop floor management, and quality management system (QMS) software. Strong knowledge of manufacturing processes. Experience in the support, configuration, and advancement of manufacturing technology systems.

Travel : 10-25%

Work Schedule : Typical work hours are between 7 : 00 a.m. and 5 : 00 p.m. Monday Friday; however, work may be performed at any time on any day of the week to meet business needs.

Key Responsibilities

• Supervises and coordinates the work of a team of application SMEs, ensuring timely and effective support and project delivery.
• Serves as an escalation point for complex technical and business process issues related to supported applications.
• Facilitates communication between the SME team and internal stakeholders (Business Technology, business units, project teams).
• Oversees application lifecycle activities including enhancements, integrations, upgrades, and vendor coordination.
• Collaborates with product owners, business partners, business analysts, and other key stakeholders to translate business needs into scalable solutions.
• Ensures adherence to change management, security, and compliance processes.
• Monitors team performance through KPIs and service metrics; provide coaching, feedback, and performance reviews.
• Identifies opportunities to optimize system usage, improve efficiency, and enhance user experience.
• Stays current on technology trends and system updates relevant to manufacturing technology / software.
• Supports capacity planning, resource allocation, and team development initiatives.
• Captures new processes and communicates with the rest of the organization.
• Interviews and hires new resources as needed.
• Establishes relationships and partners with contract resources for potential work support.
• Supports software implementation and maintenance.
• Maintains QA / QC process for deliverables.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employees' ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular / full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer veterans / disabled.