Server

Job Description

Job Description

As a server at Emmaline you truly dictate our success. You are our most important and valuable asset. It is without doubt your character, work ethic and personality will define who we are and how our guests perceive us. You help curate and maintain our culture. Our guests characterize us as a whole because of how you treat them and theirs. You have absolute control over your personal success by taking ownership of our restaurant, clearly understanding that you are the face of our business. I repeat, this is your restaurant. Every interaction is critical. Every guest matters. Every day and night it is your responsibility to be "on" for our guests. The restaurant's energy often starts and ends with you. Your genuine approach, patience and kindness is disarming, allowing your care, suggestions and attitude to put you in instant control of an experience they have willingly surrendered to you. Our guests come to count on you to help entertain their friends / family and / or clients. They call you by name as you do in response and from the beginning. You are often the best and most certain part of their day. They have utter confidence that you will recognize them, make them feel at home and remember the things that matter to them - from dietary needs they need not repeat to how their kids like their ice cream sundae to a cocktail (with two limes) or a wine that is their go-to. You have the great responsibility and reward of feeding someone - providing sustenance and joy in things that bring back fond memories or just taste so good they can't do without them. You instantly have the gratification of making someone's life better, in just one meal. As a simple extension of that, you also have the great responsibility to see to their well-being when they are near over-indulgence. Doing the right thing is not always the easiest, but again, you are in control of their lives for this brief time they are under your care. What you do as a server at Emmaline should be somewhat emotionally fulfilling, just as financial success that will sure follow is necessary. If joining a professional team where culture is king, food and wine and cocktails a passion, fun always on the agenda and being a go-to neighborhood spot full of great people fits several of your motivations for being a server, then this is the place for you to call home. Join us in our mission to change the game.

Your responsibilities :

• Know all menu items, ingredients and presentations, including daily features so that you can suggest and guide the guest experience with enthusiasm.
• Know all essential drink recipes, house cocktails and their garnishes.
• Know our guests - what they drink, what they eat, what they prefer.
• Know all the steps of service for table service as if you were serving in the dining room(s).
• Serve your guests responsibly and in consideration of their well-being.
• Go above and beyond in delivering on guest requests and / or inquiries.
• Anticipate guests' needs and customize their experience by having insight and internalizing their experience.
• Do everything you can to say "yes".
• Maintain proper cash management methods.
• Be the eyes and ears for bartenders as you connect them to the floor, the surrounding periphery of the bar top, etc.
• Back up your bartenders when it comes to communicating with the kitchen and / or managers and in general helping fulfill their needs.
• Keep your station, bar stools and bar top clean and orderly as necessary.
• Communicate on a high level with your backwaiters to ensure excellent service of food and detailed table maintenance.
• Prepare guests for food, clear when they have finished.
• Communicate to managers any issue whatsoever.
• Always practice teamwork to deliver the Emmaline experience.
• Thoroughly complete sidework in order to ensure that we are set for success.
• Adhere to all Emmaline policies and procedures.
• Maintain a clean work environment.
• Come to work on time, in a clean uniform and ready to work
• Always do the right thing

Benefits based on qualification and tenure :

Experience / Skills Required :