MRO Customer Service Manager

Mro Customer Service Manager

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Our new Miramar, FL site (opening at the end of June 2025) will become THE center of excellence for our MRO operations in North America.

Having more than doubled our business in the last 5 years, we are the fastest-growing aerospace company in the world! So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today.

Our team is looking for an MRO Customer Service Manager to join them. You will report to the General Manager and will have an onsite work structure in Miramar, FL.

To be considered for the MRO Customer Service Manager opening, here's what you'll need to bring with you :

• Bachelor's Degree in Business or a related discipline from an accredited institution.
• 7+ years' experience, 3 years in a leadership role, in aerospace Customer Service or Sales, working within aerospace or MRO.
• Expert level knowledge of CRM and Customer Success tools.
• Ability to influence and partner cross-functionally with stakeholders.
• Strong project management and program management skills, with the ability to drive projects to completion with minimal oversight.
• Direct or indirect knowledge of CFR 14 Part 145.
• Experience with ERP, Configuration Control, and PLM systems.
• Excellent communication and presentation skills; able to translate data into stories and strategic recommendations.
• Autonomous, self-driven, and able to thrive in ambiguity.
• Proficient in the use of Microsoft Office Suite.

As an MRO Customer Service Manager, you will :

Our Benefits :

Compensation Pay Range $90,000 to $100,000

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.