Sales Support Specialist

Sales Support Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Sales Support Specialist, you will provide essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Your primary goal will be to deliver quick and accurate information and resolutions. You will act as a liaison between Business Consultants and other internal departments. As a Sales Support Specialist, you will gain familiarity with various aspects of the business.

You are required to stay updated on the latest products and technologies, ensuring you remain current on company implementations and changes. Sales teams rely on you for your detailed knowledge of policies, procedures, and client operations.

What you'll do :

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
• Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
• Monitor key performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

Experience you'll need to have :

Experience that would be great to have :

How you'll work :

Sponsorship :

Benefits at Fiserv :

Salary Range : $40,000.00-$58,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity : Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies : Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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