Manager, CWB Sales Communications

The Sales Communications Manager is a leader within Combined’s marketing and communications team and a key partner for the sales and relationship management teams.

This Manager will support our Chubb Workplace Benefits (CWB) business through consultative communication strategy in partnership with Channel Marketing, design processes and capabilities and internal communications for our sales and distribution organizations, with a strong emphasis on writing, project management and other activities. While the role is primarily focused on internal communications, some projects may require execution of external communications to business partners. This individual will also play a key role in collaborating on and helping execute cross-channel content development and other sales-focused communications efforts with our Combined U.S. and Combined Canada organizations.

RESPONSIBILITIES

Serves as a key partner to the CWB Channel Marketing team and distribution organizations, providing recommendations on internal communications, external operational communications and related initiatives.

Develops timely, relevant and high-impact communications, including announcements about organizational structure, policy changes, new technologies, incentives and contests, and broker / branch office engagement; intranet content; and more.

Helps build and oversee the CWB communication processes and platforms, to ensure information is distributed effectively and easily accessible.

Partners with the CWB organization to mine for and to develop multi-channel content, such as success stories, community involvement, achievements, best practices, etc.

Create and maintain an editorial calendar to strategically plan and execute timely and relevant communications.

Responsible for creating communication plans (i.e., stakeholders, audience, vehicles, timelines) aligned with sales and business strategies and change management.

Partners with internal business leaders to provide recommendations on external communication opportunities in support of business objectives.

Leverages employee feedback channels, monitors real-time feedback, analyzes data and makes recommendations to continuously improve communication approaches.

Edits and proofreads documents to verify accuracy and effectiveness in conveying key messages, and for grammar, spelling and typographical errors in alignment with our brand guidelines.

Researches new, innovative and best practice methods to enhance communications.

Participates in sales meetings as Marketing and Communications representative.

COMPETENCIES

Relationship - Builder

– Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.

Problem

Solving

– Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.

Continuous

Learning

– Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.

Initiative

– Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

Adaptability

– Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.

Results

Orientation

– Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.

Values

Orientation

– Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”

Detail

Oriented

– Has exceptional attention to detail and focus on accurate and timely delivery.

Creativity

– Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren’t successful.

SKILLS

Outstanding written communication skills—writes creative, compelling and grammatically correct communications, which incorporate key messages for the intended audience. Excellent research skills to be used as a basis for story development and content.

Ability to solve problems and handle complex details. Use of independent judgment and proactivity in absence of specific directions. Must have strong personal drive and initiative.

Strong organizational and project management skills with high attention to detail.

Multi-tasking orientation to handle multiple projects at once, while remaining flexible to changing business requirements and priorities.

Ability to meet deadlines to ensure communication materials and information are delivered in a timely manner.

Has a strong professional and positive presence / image that represents the Combined Insurance brand, both internally and externally.

Must be a collaborative and consultative team player and demonstrate the ability to collaborate / partner with all levels in the organization.

Strong proficiency in Microsoft Office, particularly with PowerPoint (and also with Outlook, Word, Excel, and SharePoint) with a good sense for presentation, layout, and design.

Ability to deploy, monitor and report on communications leveraging email service provider tools.

High skill level and orientation towards technology.

EDUCATION AND EXPERIENCE

Bachelor’s degree or equivalent work experience required; preferred degree in communications, journalism, or a Liberal Arts discipline.

5+ years of experience in an in-house communications role (preferred), or at a communications or public relations firm.

Insurance and / or employee benefits experience a plus.

The pay range for the role is $65,300 to $110,900. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found

here

• . Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees :

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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