Microsoft 365 Solutions Engineer

Job Description

Job Description

The offered salary will be determined by a variety of factors including an applicant’s education, years of experience, knowledge, skills, and abilities as well as internal equity and alignment with market data.

Job Title :

Microsoft 365 Solutions Engineer

Department :

Department of Information Services

FLSA Status : Exempt

Reports to :

Microsoft 365 Enterprise Manager

The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

JOB OVERVIEW

Under guidance, the Microsoft 365 (M365) Solutions Engineer designs, plans, implements, and manages the ACGME’s M365 cloud environment and Digital Transformation initiative, as well as its primary core applications (SharePoint, Teams, OneDrive, Power Automate, Exchange, Copilot), with a focus of optimizing collaboration, automation, and productivity across the organization. The Engineer collaborates with technology vendors, IT security and networking teams, and other teams to ensure solutions adhere to ACGME policy and applicable governance. The primary responsibilities require the Microsoft 365 Solutions Engineer to assess stakeholder needs, research appropriate technology, test solutions, create project plans, and implement modern workplace applications and technologies in an enterprise environment. The Engineer also delivers quality solutions, training, and documentation. This position serves in a technical advisory role for the organization and will continually seek opportunities to improve processes. This position also provides support for third-party applications including, but not limited to, Qualtrics and Lucid Suite.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Configures, implements, supports, and manages enterprise digital workplace technologies (endpoint, software, M365 services, and SaaS tools).
• Executes digital workplace technology projects.
• Monitors technology trends and seeks ways to enhance continuous improvement initiatives.
• Implements and maintains modern workplace technologies in an enterprise environment.
• Drives strategic digital workplace initiatives, such as Microsoft 365 apps (SharePoint, OneDrive, Teams, Copilot, Exchange, and Power Platform), Qualtrics, and other software technology (on-prem and SaaS).
• Works closely key department stakeholders to define, plan, and deploy enterprise applications and solutions.
• Maintains knowledge of new technologies and platforms; provides direction on what emerging technologies should be assimilated and integrated.
• Creates technical documentation and manuals, including updating current policies and creating new documentation on procedures, policies, and Power Automate flows.
• Creates and delivers end user training and workshops.
• Provides top-level IT support and works with vendor support as needed.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONSMinimum

M365 platform, including SharePoint Online, Teams, OneDrive, and Exchange Online

Preferred

REQUIRED KNOWLEDGE, SKILL SETS, AND ABILITIES

Excellent written, communication, and phone skills

WORK ENVIRONMENT / CONDITIONS

The ACGME is an Equal Opportunity Employer.