Inside Account Representative

Inside Sales Account Representatives are responsible for inbound / outbound calls and follow-up to maintain business relationships with existing customers. This involves engaging in all retention activities of an assigned book of business through interaction with customers, operations, sales, and management by managing, organizing and leading efforts to ensure customer retention in the Commercial and Industrial lines of business.

Key Responsibilities :

• Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers.
• Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons.
• Respond to both inbound calls and certified mail cancellation letters.
• Manage and retain the customer relationship through contract renewals, negotiations, and price increases.
• Perform outbound collections calls and assist with billing issues as required.
• Complete all required paperwork and other miscellaneous reports.
• Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue.
• Assist with Customer Relations queue, as required.
• Develop and maintain a thorough knowledge of the company's available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.
• Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities.
• Responsible for achieving and / or exceeding monthly quota on net new business and price achievement.
• Conduct weekly phone blocking and all aspects of Activity Standard associated with role.
• Responsible for an effective hand off process from new account attainment to existing account development.
• Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
• Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline.
• Performs other job-related duties as assigned.

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We thank you for your interest. Only those selected for an interview will be contacted.

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