Senior Account Manager- Commercial Insurance (Remote with some travel)

Senior Account Manager- Commercial Insurance (Remote with some travel)

Title : Senior Account Manager - Commercial Lines

Job Description

Title : Senior Account Manager - Commercial Lines

Work Mode : Remote with occasional travel requirements | Location / Supporting : Longwood, FL | Book Focus : Construction, Contractors, Hospitality, Manufacturing, Aerospace

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Ideal Candidate Qualifications

What We Offer

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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