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Project Manager - Software Solutions Delivery

Project Manager - Software Solutions Delivery

CoStrategixBlue Ash, OH, United States
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Summary

The Delivery Project Manager is accountable for ensuring the successful delivery of software solutions while maintaining strong customer relationships and contributing to operational excellence. This role blends project leadership with customer success management and internal process optimization. You’ll act as the bridge between customers and delivery teams—ensuring alignment on expectations, outcomes, timelines, and scope. The Delivery Project Manager will also help identify growth opportunities within accounts and drive improvements in delivery standards and frameworks.

Responsibilities

The responsibilities are concentrated around three major areas :

  • Project Delivery : Impeccable project delivery to clients
  • Strategic Account Management : Coordinate with sales / business development team in building successful client relationships
  • Process : Shape and improve the delivery processes as part of the delivery team

Project Delivery

  • Own the end-to-end delivery of client software projects, ensuring on-time, on-budget, and high-quality outcomes
  • Apply project management principles to track and control software projects through successful delivery. Anticipate roadblocks and potential delays to proactively mitigate.
  • Prepare project planning documentation (communication plans, schedules, resource allocations, etc.) as per PMI standards
  • Create, review, and maintain project management plans, charters, schedules, communication matrices, risk / issue logs and lessons learned documentation
  • Attend and lead internal and client projects meetings
  • Manage multiple projects, estimate effort required to complete work, follow through on deadlines, negotiate priorities and navigate in a fast-paced environment
  • Provide education, guidance, and solutions to our clients that deepens the client relationship

    • Strategic Account Management

  • Collaborate with the sales / business development team, the client-facing team, and the back-end engineering team to create alignment with the customers
  • Establish relationships with customers to facilitate in delivering success to their business goals
  • Drive client satisfaction and retention through proactive engagement and solution-oriented thinking
  • Collaborate with the sales / business development team in identifying opportunities to expand the CoStrategix services footprint for the customers

    • Process

  • Optimize the work-flow process between the customer, client-facing team, and the backend engineering team using the Disciplined Agile Delivery process
  • Determine optimum processes to blend stellar customer user experience and design with core technology competencies
  • Create and maintain strong relationships across all levels of the organization, maintaining a team atmosphere and work environment
  • Recognize and create changes in processes and policies as the company evolves in size and function. Focus on acquiring new skills needed to be successful through the scaling-up phases of the company

    • Qualifications

    Required Qualifications

  • 3+ years of experience managing software development projects in a consulting or professional services environment
  • Strong client-facing skills and experience managing executive-level stakeholders
  • Track record of successful project delivery using Agile, Scrum, or hybrid methodologies
  • Experience managing project budgets, timelines, and scope
  • Familiarity with modern software development lifecycles, DevOps, and cloud platforms
  • Proficiency in project management tools (e.g., Jira, Confluence, MS Project)
  • Excellent communication, facilitation, and negotiation skills
  • Strategic thinking with the ability to see both the macro (account vision) and micro (project task) levels

    • Preferred Qualifications

  • PMP, CSM, or other relevant certifications
  • Background in solution delivery
  • Experience working with cross-functional teams across multiple time zones
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