Helpdesk Support Engineer (Temp) New York - Park Avenue

General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long-term value. Guided by the conviction that entrepreneurs can be incredible agents of transformational change, the firm combines a collaborative global approach, sector-specific expertise, a long-term investment horizon, and a deep understanding of growth drivers to partner with and scale innovative businesses around the world. The firm leverages its patient capital, operational expertise, and global platform to support a diversified investment platform spanning Growth Equity, Credit, Climate, and Sustainable Infrastructure strategies. General Atlantic manages approximately $114 billion in assets under management, inclusive of all strategies, as of June 30, 2025, with more than 900 professionals in 20 countries across five regions. For more information on General Atlantic, please visit : www.generalatlantic.com

Position Description

General Atlantic is looking for a detail-oriented and customer-focused Helpdesk Support Engineer for a 3-month temporary position (with the ability to extend, depending on performance and business need).

The ideal candidate will have strong technical troubleshooting skills, a passion for helping users, and the ability to resolve a variety of IT issues in a timely and professional manner.

Responsibilities

• Provide first-level support to users experiencing issues with software, hardware, network connectivity, and IT systems, with a particular focus on the Microsoft Office environment (including Office 365). Troubleshoot and resolve incidents via phone, email, or in-person, logging all actions in the helpdesk ticketing system
• Diagnose technical problems, resolve incidents, and escalate issues when necessary. Perform root cause analysis and apply solutions to prevent future occurrences
• Handle user access requests, password resets, and permissions within various IT systems, following security protocols to ensure data integrity
• Assist with the installation, configuration, and maintenance of computers, software applications (including Zoom and Slack for collaboration), printers, and other peripherals. Coordinate hardware replacement or repair as needed
• Maintain detailed records of support requests, actions taken, and final outcomes. Update and maintain user guides, FAQs, and knowledge base documentation for common technical issues
• Identify and address potential technical issues before they impact users, perform routine maintenance on IT systems, and monitor IT infrastructure health
• Foster positive relationships with end-users, maintain a friendly and professional demeanor, and strive to provide the highest level of service satisfaction
• Work with other IT support teams and departments to resolve complex technical issues and provide feedback on potential areas of improvement in systems or processes

Qualifications

This is a temporary position compensated at $35-54 per hour, the exact amount offered will be driven by the degree to which you meet role requirements, additional special skills and experience.

General Atlantic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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