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Business Operations Analyst II

Business Operations Analyst II

ModivcareEdison, NJ, US
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Business Operations Analyst II

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Business Operations Analyst II to join our team. In this role, you will play a vital part in enhancing operational efficiency, optimizing business processes, and delivering data-driven insights across our Non-Emergency Medical Transportation (NEMT) operations. You will combine analytical expertise with a practical understanding of service workflows to improve outcomes for members, clients, and transportation providers.

This Role

  • Collects, analyzes, and interprets operational and financial data to uncover trends, issues, and opportunities.
  • Develops dashboards and reports to monitor key performance indicators (KPIs), including trip completion rates, on-time performance, call center metrics, and cost efficiency.
  • Provides actionable insights and strategic recommendations to leadership to inform operational decisions.
  • Maps, evaluates, and optimizes end-to-end business processes including scheduling, dispatching, provider management, and member support.
  • Identifies operational gaps or inefficiencies and recommends solutions for improvement or automation.
  • Partners with cross-functional teams to implement process enhancements and best practices.
  • Collaborates with IT, Finance, and Operations on system enhancements and special projects.
  • Supports the rollout of new tools and technologies, including testing and documentation.
  • Documents requirements, workflows, and standard operating procedures (SOPs).
  • Serves as a liaison between business stakeholders and technology teams to ensure alignment on solutions.
  • Supports client-facing teams with reporting, compliance documentation, and insights.

We Are Interested In Speaking With Individuals With The Following

  • Bachelor's degree in Accounting or a related field required; CPA certification or equivalent experience may be considered in lieu of a degree.
  • Two (2) to five (5) years of experience in business analysis, operations analysis, or a related field.
  • Proficiency in Excel, SQL, and data visualization tools such as Tableau or Power BI.
  • Strong analytical and problem-solving abilities with a high attention to detail.
  • Excellent verbal and written communication skills, with the ability to translate insights into clear, actionable recommendations.
  • Well-organized with strong documentation and time-management skills.
  • Experience in transportation, healthcare, logistics, or NEMT preferred.
  • Familiarity with transportation management systems (TMS), call center platforms, or scheduling systems preferred.
  • Lean Six Sigma or process improvement training / certification preferred.
  • Demonstrated ability to work independently and within cross-functional teams.
  • Comfortable in a fast-paced, evolving environment with a focus on service quality and customer experience.

    • Salary : $70,000 - $80,000

    Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

    We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following :

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee / Spouse / Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

    • Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com.

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    Analyst Ii • Edison, NJ, US