Patient Service Representative Family Medicine

Syracuse Family Medicine Clinic

Shift Details : 40 hours / week, Full Time. Schedule will be Mondays 8 : 00am-12 : 00pm, and Tuesdays-Fridays 8 : 00am-5 : 00pm.

Unit / Location : Syracuse Family Medicine Clinic

Additional Details : Please review Minimum Qualifications listed below before applying.

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and / or consultations.
• Registers patients over the phone or in person by confirming, entering, and / or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification / prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role / responsibilities, updates etc. which may include reviewing monthly email / newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic / service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Location : Syracuse Clinic

Work City : Syracuse

Work State : Utah

Scheduled Weekly Hours : 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.86 - $23.22

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.