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Order Management Specialist
Order Management SpecialistJCL Energy • Sharon, PA, United States
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Order Management Specialist

Order Management Specialist

JCL Energy • Sharon, PA, United States
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Company Description

JCL Energy is a people-first electrical transformer provider known for delivering solutions efficiently and with a friendly approach.

With over 150 years of combined experience in transformers and electrical services, our dedicated and customer-centric team is committed to transforming your projects with expertise and a smile.

We take pride in our high-energy team that is always ready to go the extra mile to meet our customers' needs.

⚡ Follow JCL Energy here on LinkedIn to see new roles, industry updates, and life inside our growing organization.

Role Description

Order Lifecycle Management

  • Accurately process and manage customer orders in the company’s ERP or order management system, ensuring all details are complete and accurate.

Quality Control

  • Verify order specifications including pricing, inventory availability, and shipping details.

    • Cross-Functional Coordination

  • Collaborate closely with sales, finance, warehouse, supply chain, shipping, and customer service teams to ensure seamless order fulfillment.

    • Tracking & Reporting

  • Maintain real-time order tracking, provide status updates, and prepare regular reports on order performance, fulfillment timelines, and issue trends.

    • Problem Resolution

  • Investigate discrepancies, delays, or order challenges with urgency and professionalism, recommending proactive solutions.

    • Returns & Adjustments

  • Process returns, exchanges, and refunds in accordance with company policies.

    • Process Improvement

  • Contribute to continuous improvement initiatives, identifying opportunities to streamline workflows, enhance order accuracy, and improve customer satisfaction.

    • Critical Thinking

  • Apply structured analysis to prioritize tasks, anticipate issues, and propose operational efficiencies.

    • Project Support

  • Where applicable, support special projects, including system upgrades, process documentation, and cross-team initiatives.

    • Qualifications

    Experience

  • 3+ years in order management, customer service, logistics, supply chain, or similar operational role.

    • Systems Knowledge

  • Proficiency with ERP or order management platforms (e.g., SAP, NetSuite, Oracle).

    • Inventory & Fulfillment

  • Understanding of inventory management and supply chain coordination.

    • Analytical Skills

  • Strong problem-solving and critical thinking ability to address complex order challenges.

    • Project Management (Preferred)

  • Experience leading or supporting projects related to operations, workflows, or system improvements.

    • Organizational Skills

  • Ability to manage multiple deadlines with a high degree of accuracy and attention to detail.

    • Customer Focus

  • Strong interpersonal skills with a track record of delivering exceptional customer service.

    • Technical Proficiency

  • Advanced skills in Microsoft Excel (pivot tables, formulas, VLOOKUP) and strong command of Microsoft Office Suite.

    • Communication

  • Clear, professional verbal and written communication skills, including the ability to influence across departments.

    • Collaboration

  • Demonstrated ability to work effectively with cross-functional teams in a fast-paced environment.

    • Adaptability

  • Comfortable navigating shifting priorities while maintaining focus on key deliverables.

    • 💡 Interested in joining a high-energy team that’s shaping the future of transformer solutions?

    Follow JCL Energy here on LinkedIn to stay updated on new roles and company news.

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    Order Management Specialist • Sharon, PA, United States

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