Night Auditor

Job Description

Job Description

Overview :

The Night Auditor maximizes revenue and creates value by providing excellent customer service.  This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.  Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager.

Expectations of all Employees :

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
• Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor .  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and / or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
• Complete work in a timely manner and meet productivity standards / expectations
• Keep work area clean, neat, and well organized
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
• Perform additional duties as assigned

Job Duties and Responsibilities :

Skills Required :

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers / data analysis

Experience / Education :

Knowledge / experience of accounting principles; prior customer service / hospitality experience is preferred; high school diploma and / or equivalent work experience