Remote Help Desk AgentVirtualVocations • Appleton, Wisconsin, United States
Remote Help Desk Agent
VirtualVocations • Appleton, Wisconsin, United States
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A company is looking for a Remote Help Desk Representative.
Key Responsibilities
Provide first-level contact and problem resolution for users with software and hardware issues via phone, email, or in person
Maintain proficiency in reservations and airport agent responsibilities
Log and document help requests accurately and elevate unresolved issues as needed
Required Qualifications
Excellent Amadeus PSS skills
Background in station or reservations with knowledge of company procedures
Understanding of airport functions and security protocols
Proficient technology and computer skills
Able to learn quickly and prioritize workload effectively
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Help Desk • Appleton, Wisconsin, United States