Sr. Field Engineer

Overview

Yorktel is seeking new talent to join our team. By submitting your Resume for this posting, you agree to have your details kept on file and to be contacted as open positions become available. Please ensure your Resume has your most recent experience and up-to-date contact details. If you do not hear from us, it is because we are not currently recruiting for this position.

York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support.

Responsibilities

• Sr. Field Engineer focused on a fast-paced, high-volume production and engineering department and staff. Responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes.
• Provide technical support to the sales team in a comprehensive, thorough, detailed and time-sensitive manner.
• Intensive interface with clients and job sites to document customer requirements and job site conditions.
• Provide and document customer design based on client requirements and job site conditions.
• Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor.
• Develop Scope of Work for each job based on system design and customer requirements.
• Develop system design drawings including audiovisual system diagrams, drawings and sketches; Design / Build and Bid / Build specifications; and operational capabilities narratives.
• Develop accurate job cost estimates for each job.
• Provide technical response to the customer RFP / RFQ / RFI.
• Coordinate with other members of the engineering team to work effectively and efficiently.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
• Coordinate and manage multiple system design projects and ensure completion on time and within budget.
• Develop and conform to company technical standards and practices; interpret multiple formats of technical specifications; schematic drawings and architectural diagrams.
• Adhere to York-VCA policies and procedures.
• Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations.
• Present technical solutions to executive-level audiences at partner and client organizations.
• Maintain knowledge of York-VCA processes and customer processes and procedures.
• Participate in transition activities to enable effective information transfer from pre-sales to implementation teams.
• Create test plans for testing solutions in York-VCA and customer labs.
• Perform testing in York-VCA and customer labs emulating live world environments.
• Analyze customer networks to discern visual communications requirements and research technical issues involving network and audiovisual equipment.
• Provide support for ad hoc and one-of-a-kind projects.
• Work with manufacturers and vendors on current and future technologies to present applicable solutions to clients.
• Certification desirables : Polycom / Tandberg / Cisco certified Videoconference Engineer (TCE / CVE / etc); InfoComm CTS with Advanced CTS-D; Polycom CVE; ability to pursue additional training.
• Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word).
• Proficiency in video network infrastructure commissioning and support; knowledge of video and audio-conferencing service standards.
• Familiarity with AutoCAD or Visio or equivalent diagrammatic tools; knowledge of AV, videoconferencing and IT products and applications.
• Other duties as assigned.

Education and Experience

Physical Requirements

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

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