Job Summary :
We are seeking an organized and customer-focused Hotel Sales Coordinator / Assistant to join our dynamic sales team for a growing hotel management company. This role supports the sales department with a focus on group sales coordination and administrative tasks for several hotel properties our sale's team supports , helping ensure a seamless experience for clients and internal teams. You'll play a key role in assisting with group bookings, event coordination, and day-to-day administrative operations for our hustling sales team.
This is a great opportunity for a parent re-entering the workforce, someone with experience in hospitality wanting to experience a different side of the industry, new graduates, or someone simply looking for a meaningful role in a supportive environment. Typical office hour shifts with a min. requirement of 32 hours per week within M-F mid-day hours. This is a fully on-site, non-remote position.
Key Responsibilities :
Group Sales Support :
- Assist Sales Manager(s) and Director with group inquiries, proposals, and contracts for meetings, events, and maintenance of group room blocks.
- Coordinate group reservations, rooming lists, and special requirements with the front desk and reservations teams.
- Communicate with clients and event planners to confirm details, timelines, and requirements of hotel policies and procedures.
- Ensure accurate data entry for group bookings in the PMS and sales systems.
- Help prepare weekly / monthly internal group memos, BEO's and maintain function sheets.
- Follow up with client's post-event to gather feedback and encourage repeat business.
Sales Administration :
Prepare and distribute sales reports, pace reports, and other documentation as needed on a daily, weekly, and monthly basis.Maintain organized and up-to-date client files, contacts, and correspondence in CRM systems (e.g., Delphi, ARMS).Draft proposals, contracts, and presentations for potential clients.Coordinate with internal departments to support sales efforts.Client Relations & Communication :
Respond promptly to incoming sales inquiries via phone, email, or walk-ins.Assist in organizing site tours and follow-up communication with prospective clients.Represent the hotel professionally in all interactions, maintaining a customer-centric attitude.Qualifications :
Strong computer skills required (MS Office Suite-Word, Excel, PowerPoint, Outlook).Excellent verbal and written communication skills.High attention to detail, time management, and organizational skills - you will be accountable for deadlines.Ability to manage multiple tasks and prioritize in a fast-paced environment.A team player with a positive and professional attitude, you are the face of the sales department and our company.Preferred Traits :
Previous experience in hotel sales, front office, reservations, or event coordination is a plus but not required.Preferred experience in hotel or sales operation systems tools a plus, but we are willing to train the right person.Previous administrative or office experience is a MAJOR plus.Familiarity with group sales cycles and hotel operations, specifically for Marriott or Hilton properties.Customer-service mindset with a solutions-oriented approach.If offered, employment is contingent on cleared Background check.