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Member Support Specialist

Member Support Specialist

Fitzsimons Credit UnionAurora, CO, US
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Member Support Specialist

At Fitzsimons, we're not just about numbers, we're about people! If you're passionate about making a difference, providing outstanding service, and having fun along the way - we want YOU to join our team! We believe in PRIDE, INTEGRITY, and PASSION in everything we do-our words, actions, and motivations. PIP WAM!. We're all about turning every interaction into an unforgettable experience. Ready to be part of something amazing?

Why Choose Fitzsimons? It's simple - we care about our members and our team! As a Member Support Specialist, you'll be the first face our members see and the friendly voice they hear. You'll have the opportunity to connect, help, and build meaningful relationships every single day. Plus, we offer so many awesome benefits to support YOU in your career and life.

Perks Galore :

  • Tuition reimbursement & educational assistance - We love supporting your growth!
  • Internal development opportunities - We want you to shine and grow with us.
  • HSA, if you enroll, you will receive an employer contribution to your Health Savings plan - We've got your back.
  • Wellness programs - Because a happy team is a healthy team!
  • Paid time off benefits - We encourage you to take time for YOU!
  • 401(k) plan with 5% employer match - Saving for your future is important to us.
  • Employee loan discounts - We're here to help with your financial journey!
  • Employer-paid short-term disability, long-term disability, and life insurance - We care about your well-being.
  • Paid parental leave - Because family is everything.
  • Three hours of volunteer paid leave every month - Give back to the community!

As a Member Support Specialist, you'll be the superhero our members need!

What You'll Do :

  • Engage with Members : Greet members with a smile and provide top-notch service, whether in-person or on the phone. Your warm, professional attitude will create a welcoming experience.
  • Account Services : Help members with everything from opening new accounts to making updates - and do it with care and attention to detail.
  • Transaction Processing : Whether it's a deposit, withdrawal, or cash advance, you'll ensure everything is processed quickly and accurately - all while keeping calm and cool under pressure.
  • Product Knowledge : You'll become the expert, recommending the best products and services for our members' needs and even spotting opportunities for Financial Consultants to help more!
  • Tech Support : Not all superheroes wear capes, some know how to guide members through online banking and self-service kiosks like a pro!
  • Safety First : Keep the branch safe and secure by monitoring for any suspicious activity and maintaining a secure, welcoming environment for all.

    • What We're Looking For :

  • A positive attitude and passion for helping others!
  • Great communication skills and the ability to connect with people from all walks of life. (Bonus points for Spanish-speaking skills!)
  • Problem-solving skills - you know how to get things done and find solutions.
  • A detail-oriented approach and the ability to juggle multiple tasks with ease.
  • Previous experience in customer service or the financial industry is a plus, but we're happy to train the right person!

    • Ready to Join Us? Apply today for the Member Support Specialist position, and let's take the next step together in making a real difference! This isn't just a job - it's an opportunity to grow, learn, and become part of a team that truly values you.

    If offered the position, employment is contingent upon a background check and bondability.

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