Client Experience Coordinator

Job Description

Job Description

As the Client Experience Coordinator at Peak Sodding, you’ll be the first impression of our brand—serving as the voice, tone, and warmth that clients encounter from their very first interaction. You’ll manage inbound leads with professionalism and care, asking intentional questions to understand project goals, qualifying prospects, and setting up seamless appointments for our sales team. Your ability to listen deeply, communicate clearly, and build trust quickly will play a direct role in our company’s reputation for excellence and customer satisfaction.

This role is perfect for someone who thrives in a fast-paced, people-centered environment and takes pride in delivering five-star service. You’ll balance empathy with efficiency—ensuring clients feel heard, informed, and excited to work with Peak Sodding. Every conversation is an opportunity to reflect our core values, while setting the stage for a smooth and successful sales experience.

This position rewards those who are disciplined, results-driven, and proactive in their communication. If you want to apply your skills in a culture that pushes you, supports you, and wants you to win, Peak Sodding is the place to do it.

Compensation :

$37,440 - $50,000 yearly

Responsibilities :

The Client Experience Coordinator is expected to manage all inbound inquiries with care and precision, ensuring every client’s first interaction with Peak Sodding reflects the excellence and professionalism of our brand. You will be accountable for delivering a timely, consistent, and personal experience that converts qualified leads into booked appointments for the sales team.

• Respond promptly to all inbound inquiries via phone, text, web, and email, maintaining an average response time under 10 minutes.
• Qualify potential clients by asking intentional, discovery-driven questions that uncover project scope, readiness, and fit.
• Schedule and coordinate appointments efficiently, optimizing for both client convenience and sales team productivity.
• Ensure all client information is accurately entered into CRM systems with detailed notes and relevant context.
• Confirm appointments with clients and ensure sales representatives are fully briefed before arrival.
• Support ongoing lead nurturing efforts through reactivation campaigns, follow-ups, and referral outreach.
• Track and report daily and weekly performance metrics, including conversion rates, booking ratios, and response times.
• Uphold Peak Sodding’s reputation by providing an interaction that leaves every potential client feeling heard, valued, and confident in choosing our team.

Qualifications :

We are seeking someone who thrives in a fast-paced, people-centered environment and takes pride in creating a world-class first impression. The ideal candidate is highly organized, emotionally intelligent, and deeply values communication that builds trust.

They should enjoy serving others, be quick to learn new systems, and find satisfaction in the details—ensuring every client interaction reflects Peak Sodding’s standard of excellence. Integrity and consistency are essential; every call, text, and email should leave clients feeling confident that they’ve chosen the right company from the very first conversation.

About Company

Peak Sodding is the leading residential sod and artificial turf installation company committed to delivering exceptional results for clients. Our team-oriented environment supports professional growth while maintaining the highest standards in the industry. We are a rapidly growing company that has elevated the standard for what it means to be a truly exceptional landscaping company. This is reflected in our hard-earned reputation of over 200 Google reviews from raving clients, who acknowledge the high standards we operate with. This is an opportunity to make a real impact in a growing company.

Our Core Values :