Patient Care Coordinator - Crown Heights

PRIMARY PURPOSE Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications.

Accurately complete patient registration, insurance verification and patient collections.

Drive a positive patient experience through execution of clinical and administrative duties.

ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results.

Ranked by descending order of importance.

Not exhaustive and subject to change as necessary   RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% Greet patients upon entering the center.

Register patients for visits carefully and efficiently.

Verify patient insurance and collect patient payments accurately.

Answer and route phone calls, taking and delivering messages as needed.

Respond to and resolve patient questions and issues, as needed.

Document patient information in the EMR accurately and completely.

Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

Administrative Responsibilities Approximately 15% Organize office supplies at the front desk according to company best practice, restocking as needed.

Ensure the cleanliness and appearance of the waiting area for patients.

Complete daily procedure checklists.

Maintain 100% compliance with company trainings and policies.

Welcome new team members and provide support, as needed.

Engage in local marketing and marketing events, as needed.

Respond to and execute on email communications timely.

Additional Responsibilities / Cross-Training Approximately 5% Assist with intake duties when back-office staff are not available, including but not limited to :

• Collecting vitals, physical stats, and medical history.
• Performing point-of-care testing.
• Retrieving lab and ancillary test results for review by provider.
• Documenting any clinical services performed in the EMR.
• Ensuring patients are roomed, examined, and discharged timely.

Assist with scribe duties, including but not limited to :