Support Engineer Team LeadKmslh • Dallas, TX, US

Support Engineer Team Lead

Kmslh • Dallas, TX, US

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KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world!Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management.

The Support Team Lead will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.

The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.

Responsibilities

Function as the primary technical team player and coach
Responsible for leading the support team and contributing to ticket completion
Owning and supporting your own book of clients on the KMS Lighthouse system
Escalating to Development when needed
Participating in Technical meetings with clients
Providing a high level of troubleshooting for our major clients in North America and around the Globe
Generate and provide reports to upper management

Requirements

6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients

Prior experience supporting a SaaS is required

Must have prior experience in Linux administration and scripting

Knowledge of Tomcat, Apache, Jetty, and Nginx

Must have prior experience working with Microsoft Azure or other Cloud Providers

Knowledge of Windows administration

Experience working with Virtualization systems (VMWare or other)

Open for work at unusual hours when required.

Leadership skills and abilities are a must

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Lead Support Engineer • Dallas, TX, US