Customer Experience Specialist

Join The British Swim School Team

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".

Compensation and Benefits (dependent on the franchise owner) :

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run on weekday afternoons from 3-7 pm and possibly some Saturday mornings and afternoons.

The position : The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. Deck Ambassadors are needed at our pools in Chesapeake (Western Branch / Chesapeake Square area), Norfolk (near airport) and Virginia Beach locations. Your typical responsibilities include :

Minimum qualifications :

Preferred qualifications :

About Us : Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."