Senior Manager, Contact Center Operations
VirtualVocationsEverett, Washington, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Senior Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture through goal setting and accountability
Enhance agent performance via structured coaching and feedback
Oversee day-to-day execution of sales and service teams while optimizing workflows
Required Qualifications
3+ years of experience managing a team in a high-volume contact center environment
Proven ability to manage through team leads and hold them accountable
Experience using data to diagnose and improve operational outcomes
Track record of driving performance by managing inputs effectively
Comfort working with both onshore and offshore teams in a tech-forward setting
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Contact Center Manager • Everett, Washington, United States
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