Client Relations Specialist, Media Team

Client Relations Specialist, Media Team

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Location : Braintree, MA| Hybrid

Get To Know Us : SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans

Your Future : 401k Matching Program, Professional Development Reimbursement

Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

Training : Hands-On, Team-Customized, including SS&C University

Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

Oversees managed processes and special projects related to all digital and print media.

Develops and maintains exceptional client relationships. Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.

Ensures quality service and operational performance within the parameters of program and delivery standards.

Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

What You Will Bring :

Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.