Membership Concierge II - Opening Shifts

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Join to apply for the Membership Concierge II - Opening Shifts role at Life Time Inc.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member / guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

Preferred Requirements

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Employers violating this law are subject to criminal penalties and civil liability.

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