Live Chat Support Representative

Job Description

This is a remote position.

As a Live Chat Support Representative at Laka Group SRL, you will play a crucial role in providing exceptional customer service and technical support to clients in the Civil Engineering industry. You will be the first point of contact for inquiries, troubleshooting, and assistance, ensuring a seamless and positive experience for our customers.

Responsibilities :

• Respond to live chat inquiries promptly and professionally
• Provide technical support and assistance to customers
• Troubleshoot and resolve customer issues effectively
• Escalate complex problems to the appropriate teams
• Maintain accurate records of customer interactions

Requirements :

Qualifications :

Benefits :

Joining Laka Group SRL as a Live Chat Support Representative offers the opportunity to work with a dynamic team in the Civil Engineering industry. We provide competitive compensation, training and development opportunities, and a supportive work environment that values your contributions.

Requirements

Benefits

Joining Laka Group SRL as a Live Chat Support Representative offers the opportunity to work with a dynamic team in the Civil Engineering industry. We provide competitive compensation, training and development opportunities, and a supportive work environment that values your contributions.

Requirements

Excellent communication and interpersonal skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Previous experience in customer service or technical support is a plus Knowledge of Civil Engineering industry terminology is preferred