HIRED Process Automation Specialist Engineering 23,000

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI / CD) pipeline and process that engineers adopted over the last decade is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. We are currently looking to bring onboard a strong Process Automation Specialist

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers. We want the opposite as we enter virgin territory trying to build that CI / CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus, and company productivity.

Founded in 2022 and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate, you will be working intimately with the founding team.

The Process Automation Specialist will become an integral member of an intimate 7-person team consisting of :

• Maker #6 (Process Automation Specialist, You!)

We are looking for a strong Process Automation Specialist who is integral to LaunchBrightly's long-term journey and vital to our success. Someone who is comfortable in the dark and embraces the unknowns that come with being on the startup journey.

Job Description

This role will be fully concentrated on creating Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool).

Your primary role will focus on customer implementations, creating many hundreds of Screenshot Automation recipes each month. You will help design an overall product experience that is tech-forward and user-friendly for non-technical knowledge managers and technical writers.

In addition to helping our customers by creating automation recipes for existing static images in their help center, you will also help extend the current V1. of our Screenshot Recipe Builder along the following tracks :

We are looking for previous experience working with

What you bring to the table

What we offer

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